Problem Solving and Decision Making

Problem-solving and decision-making are like the two sides of a coin. They exist together yet have separate faces and need separate skills to tackle. However, they both have the same attributing factors.

These factors that result in a problem are lack of proper communication which runs both ways. Active listening and asking the right questions.

No matter what business you run, you go through situations of problem-solving and decision-making. In this leadership development course, you will learn to effectively lead people to solve problems and coach them to become clear decision-makers. With our customized learning management systems, you will now have the tools to deliver creative solutions for your everyday business problems.

There are four stages to learning the technique of effective problem solving and decision making.


Four stages of problem-solving and decision-making


Let’s take a deeper look into these four aspects of problem-solving and the decision-making process.


When there is a problem there is a cause that led to the problem. As a leader, the ability to anticipate a problem gives you an edge to tackle the situation ahead of time. Organizations have to therefore define problems, and outcomes, and create a goal statement that will guide employees to make decisions when needed. In larger companies, this cannot be achieved by one person. You need to have an open discussion with your employees, ask relevant questions and then define your problems and goals statement.  This is the first stage of problem solving and decision-making. When you take care of this stage, you can potentially prevent many problems from occurring in the first place.


At this stage, we know there is a problem on hand. It is essential that people with the authority to make decisions must be ready to roll up their sleeves to get to the root cause of the problem. There are several management techniques that can help you create a process map to break down the problem situation and analyze it in-depth to arrive at a solution. If you are unsure, ask us how at


Brainstorming will bring out the best creative solutions to any problem. So lay down the process map, and chalk out all the probabilities as a team. This collaborative stage of the exercise will help you identify solutions for not just the problem on hand but will help diagnose multiply roadblock scenarios and prepare you for success.


Team collaborating in problem-solving and decision-making


We like to call this a stage of taking charge. This is a two-step activity. The first part involves recording the process after going defining, analyzing, and identifying the problem. Documenting the whole process step-by-step for the benefit of the entire organization. Having historical data of what, when, and how will help in planning a future course of action.

The second part of this resolving stage is the most important of all, which is communication. Most problems occur due to a lack of communication. So, learning to covey the problem and solution is an essential skill for every member of the team.

Enroll in our problem-solving and decision-making course to learn these techniques in-depth. If you wish to customize these courses to meet your company’s specific needs, get in touch with


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