What is Performance Management?
According to Spice Works, Performance Management is the process of continuous feedback and communication between managers and their employees to ensure the achievement of the strategic objectives of the organization.
The definition of performance management has evolved since it first appeared as a concept. What was once an annual process is now transitioning to continuous performance management. The goal is to ensure that employees are performing efficiently throughout the year, and in the process, address any issues that may arise along the way that affect employee performance.
Performance management helps managers and employees see eye-to-eye about expectations, goals, and career progress. It can also help managers to adjust the workflow and recommend actions that will help employees achieve their objectives.
Why is Performance Management important?
- It creates measurable performance-based expectations
- It develops specific job performance outcomes
- It aligns employee’s goals with the company’s missions and goals
- It facilitates constant communication between managers and employees
- It helps employees feel valued at their job
Managers often view performance management as being primarily the end-of-year performance review. In truth, performance management is an ongoing, year-round function. The annual review is merely the culmination of the performance conversations that have taken place throughout the year. In this course, managers learn how to:
- Collaboratively develop performance goals
- Provide feedback and coaching toward those goals
- Review performance results
What will you learn :
- Use a three-phase process to effectively manage performance
- Assess employee strengths and development opportunities
- Apply the SMART goal-setting formula
- Help employees prepare for the goal-setting discussions
- Apply follow-up techniques to ensure commitments, goals, and standards are being met
- Apply a structured approach to conducting the performance review
- Use language that focuses on development vs. criticism
- Establish a safe climate for collaborative performance discussions
- Apply collaborative techniques to create a two-way dialogue
- Handle difficult performance discussions
Because performance management establishes concrete rules, everyone has a clearer understanding of the expectations. When expectations are clear, the workplace is less stressful and employees are more productive.