DESCRIPTION: Given today’s business and economic climate, it is important for participants to experience and understand the reality of their customers. The purpose of the course is to identify and learn best practices and their supporting skills so that employees can provide excellent service to both internal and external customers, alike.
- Recognize and understand the perspectives of both internal and external customers and appreciate our impact on the ability to get their needs met
- Use a consultative and partner-based approach to facilitate solutions for internal and external customers
- Apply your expertise in ways that provide value
- Provide positive feedback to colleagues on the use of partnership behaviors; ask for and accept feedback from colleagues