Handling Conflict

Okay, let’s agree to disagree. How many times have you seen this happen in your everyday conversations? Isn’t this an obvious statement for people with differences in opinion to just accept and move on? This needn’t be the case if you investigate the situation carefully.

Have you felt like finding your Zen in the middle of a meeting?

Disagreements, and misunderstandings not only cause quarrels among young kids, but they also occur with full-grown adults in the workplace. Have you seen yourself in a situation like this, where you felt the need to break away and feel that moment of peace while in a meeting that’s not going well? You have then come to the correct place.

Picture of a woman seeking peace when handling conflict in a meeting

To overcome such unpleasant situations, companies are investing in training their employees to reinforce their soft skills. Studies show that employees with strong conflict resolution skills can navigate through arguments, complaints, and difficult conversations with a constructive approach.

Why is it essential to enhance conflict handling skills?

When faced with a conflict situation, critical thinking and creative problem-solving skills are vital for leaders across the board. A leadership development course like handling conflict can help transform learners’ ability to steer through difficult situations and achieve a goal that’s most desirable for the benefit of the organization.

Further, assessing new hires for their conflict management skills is gaining more importance than ever. More so, within the emerging remote working environment where people have fewer personal interactions, it becomes increasingly difficult to establish a bond among employees. Thus, leading to a difference of opinion resulting in disagreements during meetings.

What will you learn from the handling conflict course?

Conflict handling course will not only help leaders in the industry, but it is also an impressive skill to gain when you are starting out your career.

People’s perceptions and assumptions often fuel conflicts. Most times, it’s simply our human ego that results in a conflict. So, moving forward with an approach to building trust, empathy, and fellowship will bring people together to work towards a common goal. Are you curious to learn how P2L can help change your company’s conflict-handling strategy? Enroll in our upcoming conflict handling course, or simply email us at mike@p2linc.com for more information. Handling conflict courses will enhance your ability to recognize the five styles of conflict resolution and how to best use these approaches in a conflict situation.

  1. How to apply the Stop, Yield, Go Model to resolve conflicts
  2. Learn techniques to manage emotions during conflict situations
  3. Acquire the ability to explain assumptions and their effect on a conflict
  4. Understand the importance of using active listening when solving a conflict
  5. How to use assertive language techniques to collaborate

Teams working efficiently post conflict management course

Understanding the viewpoint of the other person and applying the right communication technique will help you manage conflicts and stop them from escalating. It’s also important to remember that the end goal will be to agree on a solution that’s mutually beneficial for the organization.

“Leaders do not avoid, repress, or deny conflict, but rather see it as an opportunity” – Warren G. Bennis

Join us during our next session to learn conflict handling and become a pacesetter.

Games for Office Engagement and Motivation – P2L Recommends

Games for Office Engagement and Motivation – P2L Recommends

games-chess-business

P2L is one of the only businesses in the eLearning industry that combines games and modern teaching methodologies, and is actively developing gamification practices to work more enjoyable and engaging.

Numerous articles underline the importance of gamification theory. It is crucial to study and experience how such an everyday and enjoyable practice helps workers get engaged. It also contributes to building better leaders for the workplace of tomorrow.

Nonetheless, there are many cases where people have a general idea about the cruciality of the gamification eLearning process. And yet, they aren’t really aware of the specifics.

Therefore, P2L is here today to let you know some game theories and theme-based recommendations from our business, which will help you apply the same rules in your company and witness better results that you have ever seen. 

Wisdom Games

Please, pay close attention to this aspect of gamification theory.

Wisdom games aren’t about showcasing that some employers are more intelligent than others (because that’s not the point).

It’s more about showing people that they are constantly learning even through a fun gaming process on a Thursday or a Friday afternoon. They will always hear something new that they’ll have to keep in mind.

Examples of such games would be Checkers (we would advise the Chinese game), Heads-Up, Risk, etc.

Action Games

Let’s be honest at this particular point of the article. Your company’s people don’t want to feel like it’s another day at the office, especially when it’s time for the games to take place.

After being an intern and a worker myself for a long, long time, I’d suggest that the managers and the organizers would have to make the gamification day similar to a boarding night with some friends.

Long story short. Twister.

It might sound funny for people at an office to start stretching their legs and bringing their hands over another co-worker. At the same time, they have another person’s foot below their belly.

And yet, they will test natural endurance and their shape-making abilities. They will get a decisive break from the usual ‘9-to-5 in-front of a computer’ type of shift, and a lot of fun and laughs are guaranteed.

And yes, it’s groundbreaking; it’s innovative, it sounds crazy. But only the businesses that have this type of craziness are actually the ones that are different from the masses. 

Strategic Games 

Chess.

The Healthline website states that “Skilled chess players learn to anticipate an opponent’s next moves. To predict what another person will do next, a player must develop the ability to adopt another person’s perspective and infer what action they are likely to take. Behavioral scientists call this ability to see from another viewpoint the “theory of mind.”

It’s an ability that is essential to exercising empathy and building healthy social relationships. A 2019 study found that chess develops this perspective-taking ability in children who practice the game.”

Don’t you want your workers to compete with each other, have fun and at the same time sharpen their mental capacities?

If not, that’s great. But if you are someone who likes seeing people learning and having fun simultaneously, chess is a perfect strategy. Making a league for the workers who would like to participate would also be beneficial for developing mentalities of putting effort even in such little things.

Monopoly

You can call me biased all you want. I really don’t care. The fact that I have been playing this game since I was 6 doesn’t change my opinion.

I would have the same point of view even if I started playing this game yesterday.

From a business perspective, this is the best game that has ever been created in the history of the world. Amen!

You are more than invited to disagree, but the reality is that there’s only one game that teaches you the actual reality of business. How to handle money, make important financial or social decisions, communicate and make deals with counterparts.

Does this remind you of something? Because for me, this is the perfect depiction of the business world, which is the world that everyone lives in today; regardless of whether you chose it, or not.

Concluding remarks

There are two types of people in the business world.

The first one is the guy that is hungry for more. More work done, more money, and more clients. This is the same manager who thinks that gamification theory is just a crock that is being sold in the virtual world by certain companies who are out to make some money. He will believe that gamification will hinder growth. If the employees aren’t working 168 hours a week, this is a significant loss.

The second one is the guy that is hungry, but is patient at the same time. He wants more. More work done, more money, and more clients, but in the meantime, he is fully aware of the factoring in productivity. This is a factor that is strongly connected to the well-being of the company. 

People want to work and have fun simultaneously, and squeezing a period for games in the schedule isn’t such a big deal. Still, it’s also crucial for increasing productivity in the overall business.

“Using Virtual Tools to Engage your Clients”

These are some great virtual tools from Duct Tape Marketing. They will help you stay front of mind with your clients.  So use them to get the attention of the people who matter most to your company. And persuade them that you are the right fit.

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